Billing & Cancellation

Refund & Cancellation Policy

This policy covers subscription cancellations, refund eligibility, and in-app purchase refunds for Mocklix AI products across all platforms.

Last Updated: July 5, 2026

1. Subscription Cancellation

You can cancel your Mocklix Pro or Max subscription at any time. Here's how:

🌐 Web (Stripe / Razorpay)

1.Log in to Mocklix AI
2.Go to Profile → Billing & Subscription
3.Click "Cancel Subscription"

📱 iOS (App Store)

1.Open Settings → Apple ID
2.Tap Subscriptions
3.Select Mocklix AI → Cancel

🤖 Android (Google Play)

1.Open Google Play Store
2.Tap Profile → Payments & subscriptions
3.Select Mocklix AI → Cancel

No immediate cut-off. After cancellation, your premium access remains active until the end of the current billing period. You will not be charged again.

2. Refund Eligibility

Because Mocklix AI provisions AI infrastructure, compute, and API capacity the moment a subscription or credit purchase is made, we operate a strict refund policy:

Monthly / Yearly Subscriptions✗ Not Eligible

Subscription fees are non-refundable once the billing cycle begins. We do not offer prorated refunds for partially used periods.

AI Credit Pack Purchases✗ Not Eligible

One-time credit pack purchases are final and non-refundable once issued to your account.

Billing Errors & Technical Failures✓ Eligible

If you were double-charged, charged incorrectly, or your subscription/credits were not activated after a successful payment, contact us within 14 days. Verified billing errors will be fully refunded or manually resolved within 7 business days.

Trial / Free Tier: No payment is required for the free tier — if you're on a free plan and were charged, please contact us immediately at [email protected].

3. In-App Purchase Refunds (Apple / Google)

Subscriptions purchased through the Apple App Store or Google Play Store are governed by their respective store policies. Mocklix AI cannot process refunds for IAP purchases directly.

🍎Apple App Store

Visit reportaproblem.apple.com
Sign in with your Apple ID
Find the Mocklix AI charge and request a refund
Apple typically responds within 48 hours

🤖Google Play

Go to play.google.com/store/account/orderhistory
Find the Mocklix AI subscription
Click "Request a refund" and follow the steps
Google typically responds within 3 business days

If you encounter issues with the store refund process, email us at [email protected] with your Order ID and we'll assist you in filing the request.

4. Contacting Billing Support

For all billing enquiries, refund requests, or payment errors, reach our billing team at:

[email protected]

Billing & Payments Support

To help us process your request quickly, please include:

Your registered account email address
Date of the transaction
Payment reference ID (e.g., Stripe receipt number, Razorpay Order ID, or Apple/Google Order ID)
A brief description of the issue

We aim to respond to all billing enquiries within 2 business days.

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